Frequently Asked Questions
Everything you need to know about shopping on BAYA.
Safety rule: keep every order on BAYA — chat in-app, pay through escrow. Asked to move to WhatsApp or pay directly? Report it.
The Marketplace
Is it safe to pay a seller directly or chat on WhatsApp?
No. To stay protected, keep every order on BAYA: message in BAYA Chat and pay only through BAYA Escrow — your money is released to the seller only after you confirm delivery. If a seller suggests moving to WhatsApp, bank transfer, or cash, report them from the chat or listing and we'll investigate.
Who are the sellers on the Marketplace?
Our Marketplace features verified independent sellers across Nigeria who deliver products directly to you. We verify every seller to ensure trust and safety.
How do I pay for Marketplace items?
Payments for Marketplace items are arranged directly with the seller. Simply click "Chat Seller" on any product to open WhatsApp. You can then negotiate price, payment method (Bank Transfer/USDT), and delivery details directly with them.
What if I have an issue with a Marketplace order?
Since transactions happen directly between you and the seller, please contact them first via WhatsApp. If you cannot resolve the issue, contact BAYA support at 0809 454 8003 for mediation.
Marketplace
How does the BAYA Marketplace work?
The Marketplace connects you with verified Nigerians selling their own products. Browse listings, chat with sellers, and pay safely through escrow, which holds your money until you confirm delivery.
How long does delivery take?
Delivery depends on the seller. Buyers agree on a delivery method and timeframe directly with the seller before checkout, so you always know what to expect.
Can I return a product I bought on the Marketplace?
Yes. If an item is defective or significantly different from the description, you can raise a dispute within 48 hours of delivery by contacting our support WhatsApp. Escrow protects your payment until the dispute is resolved.
General
How do I become a seller?
It’s free to sign up and list! Click on the "Sell" button in the navigation menu. Fill out the application form. We review applications within 2-24 hours. Once approved, you get a dashboard to list your products for free. A small platform fee applies.
Is delivery free?
Delivery fees and arrangements are negotiated directly with the seller before checkout, so you always know what to expect.